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Prentice Hall, 2012. Factors that Affect the Hotel & Lodging Industry Flashcards, Flashcards - The minimum score required to pass and earn real college credit for this course is 210 points, or an overall course grade of 70%. This course will provide students with a thorough overview of the tourism and hospitality industry along with the critical management principles that underlie the smooth operation of these operations. - Law & Concept, Lesson 12 - Ethics in the Hospitality Industry, Lesson 1 - Impact of Terrorism on the Travel & Tourism Industry, Lesson 2 - Crime in the Hotel & Lodging Industry: Risk & Prevention, Lesson 3 - Designing Hotel Emergency & Safety Procedures, Lesson 4 - Risk Management in the Hospitality Industry, Lesson 5 - Cybersecurity in the Hospitality Industry, Lesson 1 - Hospitality Industry: Customer Service & Guest Satisfaction, Lesson 2 - Customer Retention: Definition & Importance, Lesson 3 - Resolving Customer Service Complaints & Conflict, Lesson 4 - Diversity & Demands of Guests in the Hospitality Business, Lesson 1 - The Full Cycle of Event Planning in a Hotel, Lesson 2 - Restaurant Bookkeeping: Accounting & Reporting, Lesson 3 - How To Serve Alcohol Responsibly, Lesson 4 - Restaurant Liability with Alcohol Sales, Lesson 5 - Food Handler Requirements in Prime Resort Areas, Food & Beverage Operations in Hotel & Lodging, Lesson 1 - Restaurant Organizational Structure, Lesson 2 - Restaurant Organizational Chart: Template & Sample, Lesson 3 - Restaurant Operating Expenses: Types & Examples, Lesson 4 - Restaurant Service: Styles & Types, Lesson 1 - Corporate Social Responsibility in the Hospitality Industry, Lesson 2 - Managing Technology in the Hospitality Industry, Lesson 3 - Hospitality Industry: Trends & Technology, Lesson 4 - Sustainability & Environmental Issues in the Hospitality Industry, Factors that Affect the Hotel & Lodging Industry, Lesson 1 - Hotel & Lodging Management & Operations: Assignment 1 - SWOT Analysis, Lesson 2 - Hotel & Lodging Management & Operations: Assignment 2 - Organizational Analysis, Lesson 3 - Hotel & Lodging Management & Operations: Assignment 3 - Porter's Five Forces, Flashcards - Anyone can earn credit-by-exam regardless of age or education level. Hospitality Management: Syllabus B.A. a detailed exam report complete with your personal statistics and even specific lessons to focus on! - Definition, Purpose & Importance, Lesson 6 - E-Commerce in the Hospitality Industry, Lesson 1 - Revenue Management for the Hospitality Industry, Lesson 2 - Revenue Generation for Hospitality: Definition & Overview, Lesson 3 - Revenue Optimization Strategies in Service Industries, Lesson 4 - How to Calculate Sales Revenue: Definition & Formula, Lesson 5 - What Is a Value Chain? However, it is not necessary to earn 80% within the first three quiz attempts. Facilities Design & Management. Explains customer service, guest satisfaction, customer retention, customer service complaints, diversity and demands of guests in the hospitality business. Some of the important topics of the BHM Syllabus are - Principles of Management, Hospitals Operations, Healthcare Economics, Quality Management, Human Resource Management, Medical Ethics and Financial Management. Management of Service Operations . • H/K working towards ‘Customer delight’ • Why is H/K indispensable Among these areas will be front desk management, housekeeping operations, food and beverage management… Details trends in the hospitality industry, how to manage technology, corporate social responsibility and sustainability and environmental issues. Supply Chain Management: Strategy, Planning, and Operations (5 Edition) by Sunil Chopra and Peter Meindl. Syllabus of Hospitality Management as prescribed by various Universities and Colleges. B.A. You will need to pass each quiz with a score of at least 80% to earn course progress for the lesson. • Operations Strategy: Principles and Practice. You may take the proctored final exam whenever you are ready. 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